Pennzoil Warranty Terms


PENNZOIL LUBRICATION LIMITED WARRANTY



COVERING VEHICLE ENGINE PARTS FOR DO-IT-YOURSELF AND INSTALLED CUSTOMERS BY SOPUS PRODUCTS.




SOPUS Products warrants you, the vehicle owner or lessee whose name appears on the
front of this Pennzoil Lubrication Limited Warranty document (“you”), that it will repair or
replace, at its option and at its expense, the engine parts listed below, that fail on account
of engine wear or which experience abnormal wear, because Pennzoil ® motor oil failed
to provide proper lubrication. The Pennzoil Lubrication Limited Warranty includes all the
terms listed below. This Pennzoil Lubrication Limited Warranty is free. No one may charge
you a fee for it, or change it, or make any exceptions to its terms. This Pennzoil Lubrication
Limited Warranty is available on Pennzoil ® motor oil to customers who change their own
oil or have their oil changed by an installer, automotive center, commercial fast oil change
facility, gasoline service station, or auto dealer and who use Pennzoil ® motor oil.



THIS PENNZOIL LUBRICATION LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESS OR
IMPLIED WARRANTIES, AND THERE ARE NO OTHER WARRANTIES OR REPRESENTATIONS
AND NONE SHALL BE IMPLIED. ALL WARRANTIES ARE LIMITED TO THE TERMS AND
DURATION OF THIS EXPRESS WARRANTY. SOPUS PRODUCTS SHALL NOT BE LIABLE FOR
ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR FAILURE
OF THIS PRODUCT, HOWEVER CAUSED. SOME STATES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED LIMITED WARRANTY LASTS,OR THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU. THIS PENNZOIL LUBRICATION LIMITED
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS, WHICH VARY FROM STATE TO STATE. THIS PENNZOIL LUBRICATION LIMITED
WARRANTY DOES NOT EXTEND THE VEHICLE MANUFACTURER’S LIMITED WARRANTY.


A. How Long Does the Pennzoil Lubrication Limited Warranty Last:



It takes effect six (6) months after your first eligible purchase of Pennzoil ® motor oil. As
long as you do what it says in this Pennzoil Lubrication Limited Warranty, your vehicle’s
Listed Engine Parts will be covered against lubrication caused failure from the time you
were eligible for this Pennzoil Lubrication Limited Warranty program as follows:



• Up to 15 years or 500,000 miles (whichever is first) – if you exclusively use Pennzoil ®
top portfolio level full synthetic motor oil (i.e., Pennzoil Ultra Platinum )


• Up to 10 years or 300,000 miles (whichever is first) – if you exclusively use other Pennzoil ®
motor oil products (i.e., Pennzoil ®, Pennzoil Professional ® motor oil, Pennzoil Gold , Pennzoil ®
High Mileage, Pennzoil Platinum ®, or Pennzoil Platinum ® High Mileage Full Synthetic motor oil)





Please note the following:



• You may change your level of warranty protection at any time as long as your vehicle
is within 75,000 miles and within 72 months old.


• Once your vehicle has more than 75,000 miles or is more than 72 months old, you may
only change from 15 years/ 500,000 miles warranty protection to 10 years/300,000
miles warranty protection. The change becomes effective as soon as you stop using
the Pennzoil ® top portfolio level full synthetic motor oil and start using the other
Pennzoil motor oil products. This change cannot be reversed.


• Product names may change or a product may be substituted or discontinued without
notice at SOPUS Products’ sole discretion.


• Vehicles used, registered or leased for commercial, agricultural or competition
purposes do not qualify for the Pennzoil Lubrication Limited Warranty.






B. What Engine Parts Are Covered (“Listed Engine Parts”):



1. Pistons & Piston Rings


2. Oil Pump & Timing Chains


3. Crankshaft and Bearings


4. Rocker Arms and Pivots


5. Rods


6. Rod Bearings


7. Push Rods


8. Cam Shaft and Bearings


9. Valve Stems and Guides


10. Wrist Pins and Bushings


11. Turbo Bearings


12. Valve Lifter


13. Cylinder Lining or Bore


14. Distributor Drive Gear


15. Timing Gears or Sprockets





C. What You Do as Part of the Pennzoil Lubrication Limited Warranty Program:



1. Enroll online at www.pennzoil.com (except California and Michigan residents).


2. Service your vehicle’s engine with a Pennzoil ® motor oil, in the service classification and viscosity
grade that is appropriate for your vehicle as recommended by your vehicle manufacturer.


3. SOPUS Products requires you to change your vehicle’s oil and oil filter at least as often
as recommended by the vehicle manufacturer.


4. Replace your vehicle’s air filter and air cleaner element at least as often as your vehicle
manufacturer recommends, and maintain your vehicle’s emission control system in
accordance with your vehicle manufacturer’s recommendations.


5. Follow all scheduled engine maintenance recommendations by the vehicle manufacturer.


6. Update your oil change records online at least once every twelve (12) months, even if no
oil change has taken place, on the Pennzoil Lubrication Limited Warranty website so you
can maintain your coverage (except for California and Michigan residents).


7. IMPORTANT:



• FOR CALIFORNIA AND MICHIGAN RESIDENTS ONLY: BY STATE LAW CALIFORNIA
AND MICHIGAN RESIDENTS ARE NOT REQUIRED TO REGISTER ONLINE. CALIFORNIA
AND MICHIGAN RESIDENTS NOT REGISTERING ONLINE MUST COMPLY WITH ALL
OTHER TERMS AND CONDITIONS OF THE PENNZOIL LUBRICATION LIMITED WARRANTY.
CALIFORNIA AND MICHIGAN RESIDENTS REGISTERING ONLINE ACKNOWLEDGE THAT
THEY WILL COMPLY WITH ALL REQUIREMENTS, INCLUDING UPDATING RECORDS ONCE
PER YEAR AS PER THE TERMS AND CONDITIONS OF THE PENNZOIL LUBRICATION
LIMITED WARRANTY PROGRAM


• If you have your oil professionally changed and your vehicle’s engine and emission control
system professionally serviced by an installer, automotive center, commercial fast oil
change facility, gasoline service station, or auto dealer, save all of your receipts.


• If you change your own oil, you must save all your receipts from a merchant or retailer
showing your required Pennzoil ® oil and filter purchase, as well as your receipts for
having your engine and emission control system serviced.


• Keep these receipts in a safe place.


• If you have a claim, you must be able to show SOPUS Products that you used
Pennzoil® motor oil, and satisfy all other requirements, before you will be eligible for
reimbursement under this Pennzoil Lubrication Limited Warranty.





D. What Else Is Important (including Eligibility and Exclusions):



1. SOPUS Products will consider your claim for payment if you show that you complied
with all of the terms and conditions of this Pennzoil Lubrication Limited Warranty, unless
SOPUS Products can show in good faith that one or more excluded conditions set forth
below caused your claimed damage(s).


2. This Pennzoil Lubrication Limited Warranty only covers passenger cars, vans, SUVs and
pickup trucks with a gross vehicular weight of 10,000 pounds or less that you own or
lease, and which have been driven 75,000 miles or less when you first used Pennzoil ®
motor oil and whose manufactured date is within the last 72 months of your first use
of Pennzoil ® motor oil (“Eligible Vehicle”). If the Eligible Vehicle is leased, it may be
covered, but only if you are an individual, or a professional association or a professional
corporation, and are primarily obligated for repairs and maintenance.


3. This Pennzoil Lubrication Limited Warranty is transferable. You can transfer this
Pennzoil Lubrication Limited Warranty before your vehicle has been driven 75,000
miles, but only if the person you transfer it to has copies of your receipts or can prove
your compliance with the terms of the Pennzoil Lubrication Limited Warranty. You must
start the transfer process via the Pennzoil Lubrication Limited Warranty website. For
more details contact Pennzoil Lubrication Limited Warranty headquarters via email at
pzlwarrantysupport@kerrygroup.net.


Note: For California and Michigan residents who have not registered online, you must
be able to show proof that the transfer took place within the mileage requirements
and compliance with the other terms of the Pennzoil Lubrication Limited Warranty.


4. This Pennzoil Lubrication Limited Warranty does not cover vehicles modified for, or used
in competitive events, or which are subject to similar abnormal driving conditions.


5. This Pennzoil Lubrication Limited Warranty does not cover claims that result from (1)
pre-existing conditions (which may be verified through an oil spectro-chemical analysis,
at SOPUS Products’ discretion), (2) collision, negligent or intentional abuse, (3) improper
service or maintenance, (4) defect in manufacture or Listed Engine Parts, or caused by
parts that are not Listed Engine Parts, (5) improper installation of any part, or (6) failure
to maintain motor oil or engine coolant at levels prescribed by the manufacturer.


6. If your repair claim is covered by the vehicle manufacturer’s limited warranty or any
extended service contract, you cannot collect again from SOPUS Products. However, if
your extended service contract contains a deductible amount, SOPUS Products will pay
your deductible amount if the extended service contract covers a claim also covered by
this Pennzoil Lubrication Limited Warranty.


7. Payment of claims is limited to one (1) claim for the reimbursement of “Qualified Repair
Expenses” that you actually pay to repair covered damages. “Qualified Repair Expenses”
are defined as (1) actual parts and labor expenses necessarily incurred to repair damaged
“Listed Engine Parts”, only, which shall be no more than the time to make repairs or to
replace the “Listed Engine Parts”, allocated by Chilton’s Flat Rate Guide or other industry
accepted flat rate guide times (x) the commercial repair shop’s posted hourly rate, plus
(+), if necessary, the reasonable cost of a replacement engine part of like kind and quality;
and (2) incurred within the warranty coverage duration as stated above.


8. You will void this Pennzoil Lubrication Limited Warranty if your application or other information
submitted contains untrue information, or if your vehicle is not an Eligible Vehicle.


9. The Pennzoil Lubrication Limited Warranty is only available to legal residents of the
United States.




E. What to Do If You Have A Claim:



1. You must start a claim online via the Pennzoil Lubrication Limited Warranty website
BEFORE you have any repairs made. If you have any questions, you may contact
warranty headquarters via email at pzlwarrantysupport@kerrygroup.net. Upon receiving
authorization from the claims administrator, you may have repairs under the Pennzoil
Lubrication Limited Warranty made by the car dealer from whom your vehicle was
purchased or leased, or in the repair shop of your choice.


2. Before repairs are made to your vehicle, you must provide the claims administrator with
all of the following:



a. A copy of your Pennzoil Lubrication Limited Warranty (except California and Michigan
residents) and all receipts showing oil changes or purchases using Pennzoil ® motor
oil, with dates (receipts must be printed, not hand written, and must clearly show
Pennzoil ® motor oil was used as per the terms and conditions of the Pennzoil
Lubrication Limited Warranty program);


b. Copies of all other service and repair orders that will verify compliance with the terms
of this Pennzoil Lubrication Limited Warranty;


c. A copy of your lease agreement if the vehicle is leased;


d. A copy of the current vehicle registration card;


e. A complete statement of damage and repair costs;


f. A sample of the motor oil and the damaged parts at the time of the claim, if requested
by SOPUS Products.



3. SOPUS Products may, at its discretion and at its own expense, conduct such further
investigation as may be required to determine the cause of the claimed problem and
your eligibility for reimbursement of the repair claims.


4. If you have complied with the terms and conditions of this Pennzoil Lubrication Limited
Warranty, SOPUS Products will approve the claim and make payment, as provided in this
Pennzoil Lubrication Limited Warranty, after the repairs are completed.




ANY CLAIM IS LIMITED TO $5,000.00, OR THE ACTUAL CASH VALUE OF THE ELIGIBLE
VEHICLE, WHICHEVER IS LESS. YOUR REIMBURSEMENT UNDER THIS PROGRAM WILL
NEVER BE MORE THAN QUALIFIED REPAIR EXPENSES. YOU MAY ONLY HAVE ONE (1) CLAIM
PER ELIGIBLE VEHICLE UNDER THE PENNZOIL LUBRICATION LIMITED WARRANTY.